Privacy Policy

  • Privacy Policy
  •  If you want to return a product for any reason, according to O.G. 130/2000 you can do it within 10 working days of receiving it. The return of the products will be made to our address in the tax invoice received by you in the package, in original or similar packaging to ensure the safe transportation of fragile products and without the paintings being damaged or subject to alterations. According to O.G. No 130/2000, the costs of returning products fall on the consumer's responsibility. Therefore, please do not send the parcel with the refund option because we must first check the correctness of the return - the paintings are not damaged and do not show any alterations. Packages sent with the refund option will be declined and you will have to resume the return procedure without this option. Once the product has been returned and received by us, you will receive the return value of the returned goods within a maximum of 10 business days, in your bank account or by postal order depending on the option you communicate to us
  • Note: For fast return processing, please send us an email at contact.artelux@gmail.com containing your name, returned products, refund reason, and return option: bank or postal order .